Subscription, Cancellation & Refund Policy

1. About This Policy

This Subscription, Cancellation & Refund Policy explains the subscription, free trial, renewal, cancellation and refund arrangements applicable to the Pure Salts software platform.

Pure Salts is operated by:

TIPTREE FARMING ENTERPRISES (PTY) LTD Registration No. 2013/076070/07 22 3rd Avenue Walmer Port Elizabeth South Africa

Email: info@puresalts.co.za

Pure Salts subscriptions are sold through Freemius, which acts as Merchant of Record for paid subscriptions. Pure Salts Pro costs USD $199 per month. New customers may start a 7-day free trial with a valid payment method. Unless cancelled before the scheduled first payment date, the trial converts automatically to paid billing at USD $199 per month. Customers may instead subscribe and pay immediately without a trial. Freemius processes payments, issues receipts and handles applicable taxes. The prices, trial, billing, cancellation and refund terms in this Policy apply to subscriptions, together with the terms shown at checkout.

This Policy should be read together with our Terms of Service, Privacy Policy and the specific pricing and billing information presented to you during checkout.

2. Pure Salts Pro

Pure Salts is offered through a paid subscription plan known as Pure Salts Pro.

The current standard subscription is:

USD $199 per month

You can start Pure Salts Pro in one of two ways:

• Start a 7-day free trial. A valid payment method is required. You are not charged the subscription fee when the trial begins. Unless you cancel before the scheduled first payment date, the trial converts automatically to a paid subscription at USD $199 per month, subject to any qualifying first-month discount confirmed at checkout.
• Subscribe now. You pay USD $199 at checkout, subject to any qualifying first-month discount confirmed there, with no free trial. Your subscription renews monthly until cancelled.

The selected option, amount payable today and scheduled first payment date are shown on the Billing page and at checkout before you confirm. You must accept the current applicable Terms of Service and this Policy before beginning either checkout journey.

The applicable price, currency, billing period and any applicable taxes will be displayed before you complete checkout.

We may change pricing for future subscriptions in accordance with this Policy and applicable law.

3. 7-Day Free Trial

Once live subscriptions are available, new customers may receive a 7-day free trial of Pure Salts.

A valid payment method is required to start the trial.

You will not be charged the monthly subscription fee when the trial begins.

Unless you cancel before the scheduled first payment date, your subscription will automatically convert to a paid Pure Salts Pro subscription at USD $199 per month and renew monthly until you cancel. Any applicable taxes are calculated and shown at checkout before you confirm.

For the current standard Pure Salts Pro offer, this means:

7-day free trial, then USD $199 per month unless cancelled before the scheduled first payment date.

Your trial expiry is based on the date returned by Freemius, not an assumed seven-day interval. Your trial expiry, scheduled first payment date and billing details are shown on the Billing page of your Pure Salts account. Please rely on the first payment date: it may be earlier than a licence expiry or access date shown elsewhere.

The free trial is optional. You may instead subscribe and pay immediately without a trial.

4. Payment Method Required

A valid payment method is required to begin the Pure Salts Pro trial.

Payment details are entered on Freemius's secure checkout and processed by Freemius and the payment providers it uses.

Pure Salts does not store your full payment-card details.

By starting the trial, you authorise the applicable payment provider to charge your payment method on the scheduled first payment date shown on your Billing page, unless you cancel before that date.

5. Trial Access

Trial users receive access to the features made available as part of the Pure Salts trial.

During the free trial you can use most Pure Salts tools, including your own recipes. Proprietary built-in Pure Salts formulations are reserved for paid subscribers.

The trial excludes access to the built-in proprietary Pure Salts nutrient formulations (Vegetative, Flower and Ripening).

The purpose of the trial is to allow you to evaluate the software before beginning a paid subscription.

The proprietary built-in formulations unlock only after Pure Salts verifies a qualifying payment with Freemius.

5A. Subscribing Without a Trial

If you choose to subscribe now, you are charged USD $199 (or the qualifying discounted amount confirmed at checkout) when you complete checkout. Full Pure Salts Pro access, including the proprietary built-in formulations, begins only after Pure Salts verifies the payment with Freemius. Payment confirmation may take a few minutes. Choosing to subscribe now does not give you a free trial later. Your subscription renews monthly from your first payment, according to the billing schedule shown by Freemius, until cancelled.

6. Trial Eligibility

Free trials are for new customers only. If you have previously had a Pure Salts trial or paid subscription, under any account, you are not eligible for another free trial. Your subscription starts as a paid subscription and you are charged at checkout, as shown before you confirm.

We may limit free trials to one per person, account, organisation, payment method or other reasonable identifier where necessary to prevent trial abuse.

We may refuse or terminate duplicate, fraudulent or abusive trial registrations.

7. Automatic Conversion After the Trial

If you do not cancel before the scheduled first payment date shown on your Billing page, the subscription will automatically become a paid subscription on that date. A later licence expiry or access date does not extend the time to cancel.

Your payment method will then be charged the applicable subscription amount.

For the current standard Pure Salts Pro subscription, this is:

USD $199 per month, plus any taxes or charges applicable to the transaction as displayed during checkout.

After the first paid charge, the subscription will continue to renew automatically each month until cancelled.

Paid access, including the proprietary built-in formulations, begins only after Pure Salts verifies the first qualifying payment with Freemius.

8. Monthly Automatic Renewal

Whether you started with a free trial or subscribed immediately, Pure Salts Pro renews automatically each month at the applicable subscription price until cancelled, unless otherwise expressly stated at checkout. Any subscription price changes will be communicated and applied in accordance with applicable law and our Terms of Service (see also section 19).

At the end of each billing period, your subscription automatically renews and Freemius charges the payment method associated with your subscription.

You do not need to manually renew your subscription each month.

The subscription will continue until it is cancelled or otherwise terminated.

9. Freemius as Merchant of Record

Pure Salts subscriptions are sold through Freemius, which acts as Merchant of Record. Freemius sells the subscription to you, processes the payment and handles transaction administration, including receipts and invoices. Your receipt, invoice or card statement may show "Pure Salts" or Freemius rather than Tiptree. Freemius may calculate, collect and remit applicable transaction taxes.

Paddle was previously used for testing only and is no longer used; see our Privacy Policy for retained historical test records.

10. Cancelling During the Free Trial

You may cancel your subscription during the 7-day free trial.

If you cancel during the free trial, your trial access ends immediately, the trial does not convert to a paid subscription, and you are not charged.

To avoid a charge, cancel before the scheduled first payment date shown on your Billing page. Do not wait for a later licence expiry or access date: the first payment is taken on the scheduled first payment date.

Where available, cancellation can be managed through the billing controls associated with your Pure Salts account.

If the trial has already converted and a qualifying first payment has been taken, cancellation is treated as cancellation of a paid subscription under section 11, even if your account still displays trial status.

11. Cancelling a Paid Subscription

You may cancel a paid Pure Salts subscription at any time through the available billing controls.

Cancellation normally stops the subscription from renewing at the end of the current paid billing period.

Unless otherwise required by applicable law or specifically stated during the cancellation process, cancelling does not immediately remove access for a period that has already been paid for.

For example, if you cancel halfway through a monthly billing period, you will normally retain paid Pure Salts access until the end of that paid period.

Your subscription will then expire and you will not be charged for the next billing period.

These paid cancellation rules apply to both subscription journeys, including a trial that has just converted. If we cannot confirm your billing status with Freemius, we will not process the cancellation and will ask you to try again shortly rather than cancel on the basis of uncertain information.

If you cannot cancel through the platform, contact Pure Salts support at info@puresalts.co.za as soon as possible, particularly if a renewal or first payment is approaching. This also applies during a free trial. Sending a support request does not automatically cancel your subscription or stop billing; obtain confirmation that cancellation has been completed.

12. Access After Cancellation

Cancelling a subscription and deleting a Pure Salts account are separate actions.

If you cancel a paid subscription but do not delete your account:

• your paid access will normally continue until the end of the paid subscription period;
• your account may remain available after paid access ends;
• paid-only functionality may become unavailable once your entitlement expires; and
• account data may remain associated with your account in accordance with our Privacy Policy.

You may separately request account deletion through the available account settings.

13. Refunds

7-day money-back guarantee. You may request a refund of a subscription payment within 7 days of that payment. Refund requests are handled in accordance with the refund policy shown at checkout by Freemius as Merchant of Record.

To request a refund, email info@puresalts.co.za from your account email address with the date of the payment. Approved refunds are issued by Freemius to the original payment method.

Cancelling a subscription and requesting a refund are separate actions. Cancelling prevents future renewal but does not itself constitute a refund request.

Full refund. If a payment is fully refunded (or reversed through a chargeback or a dispute decided against us), the paid access it provided ends immediately and the subscription's future billing is cancelled. You may subscribe again later; no new free trial is available.

Partial refund. If a payment is partly refunded, your subscription normally continues and you keep paid access for the period that remains paid, unless the subscription is also cancelled.

Your statutory rights. This guarantee is in addition to, and does not limit, any cancellation, cooling-off, withdrawal or refund rights you have under applicable consumer protection law, including the South African Electronic Communications and Transactions Act and Consumer Protection Act where they apply.

14. Accidental Renewal or Billing Concerns

If you believe you have been charged incorrectly, contact us as soon as reasonably possible at:

info@puresalts.co.za

Please include enough information for us to identify the relevant account or transaction, but do not send full payment-card details by email.

We will review the matter and, where appropriate, work with Freemius to determine the correct outcome.

15. Refund Processing

Where a refund is approved, Freemius returns it to the original payment method.

The time taken for refunded funds to appear may depend on Freemius, the payment method, banking networks and the customer's financial institution.

Pure Salts cannot guarantee the time taken by a bank, card issuer or payment provider to reflect an approved refund.

16. Failed Payments

If Freemius is unable to collect a subscription payment, the subscription may enter a failed, overdue or other restricted billing state.

Freemius may retry the payment or ask you to update your payment method. If you have previously paid for your subscription, access may continue for a limited period while payment is retried.

Pure Salts may restrict access to paid features where the subscription no longer has an eligible billing status.

Access may be restored when the subscription returns to an eligible paid status.

17. Updating Payment Information

You can manage your payment method from the Billing page in your Pure Salts account. This opens a secure Freemius page; card details are entered there, not in Pure Salts.

Updating your payment method is not intended to create a new charge or change your billing date. Your payment provider may briefly verify the new payment method. Your payment history and invoices are available through the Billing page.

18. Taxes and Currency

The standard Pure Salts Pro subscription is currently priced in United States dollars (USD).

Applicable taxes may be calculated during checkout based on factors including the customer's location and transaction requirements.

The final amount payable will be displayed during checkout.

Where your payment method or bank account uses another currency, your bank or payment provider may perform currency conversion and may apply its own exchange rate or charges.

Pure Salts does not control fees or exchange rates imposed independently by your bank or card provider.

19. Price Changes

We may change the price of Pure Salts Pro from time to time.

A price change does not necessarily mean that an existing subscriber will immediately move to the new price.

Where a price change affects an existing recurring subscription, we will provide notice where required and apply the change in accordance with applicable law, our Terms of Service and the applicable billing arrangements.

Any price applicable to a new subscription will be displayed before checkout.

20. Promotional Pricing

From time to time, Pure Salts may offer promotional prices, discounts, extended trials or other offers.

Promotional offers may:

• apply only to eligible customers;
• apply for a limited period;
• have specific eligibility requirements; or
• revert to the standard subscription price after the promotional period.

The applicable conditions will be disclosed with the offer.

Unless otherwise stated, promotional offers cannot be combined.

Consultant referral discount. A 20% discount on the first paid month only may apply where a valid, eligible Pure Salts consultant referral is accepted and the discount is shown and confirmed at checkout before you pay. If you start a free trial, it applies to the first qualifying payment after the trial; if you subscribe now, it applies to the qualifying payment at checkout. The discount applies only once per qualifying customer, on the first qualifying paid month. The standard price applies from the second paid month. Existing referral eligibility and attribution rules continue to apply. The discount cannot be combined with other offers and is not available to customers who have previously had a Pure Salts trial or paid subscription, as already required by the application's eligibility rules. If the discount is not shown and confirmed at checkout, it does not apply to that purchase.

21. Suspension of an Account

Subscription status and account access are related but separate.

Pure Salts may suspend an account where permitted under our Terms of Service, including for security reasons, fraud, unlawful activity, material breach of the Terms or misuse of the Services.

An active subscription does not override an account suspension.

If an account is suspended while a paid subscription remains active, contact info@puresalts.co.za if you require assistance with the subscription.

Any billing or refund implications will be considered according to the circumstances, applicable law and Freemius's role as Merchant of Record.

22. Account Deletion and Active Subscriptions

If you request deletion of your Pure Salts account while an active, trial or otherwise ongoing subscription exists, the subscription must be addressed as part of the deletion process.

Pure Salts may require you to confirm cancellation of the subscription before account deletion is completed.

Where our account-deletion workflow offers cancellation as part of deletion, the subscription cancellation will be submitted before the account is removed.

Deleting an account cancels any active subscription but does not itself constitute a refund request. Refunds are governed by section 13 and your statutory rights.

23. Subscription Records

Pure Salts retains limited subscription information required to administer account access, billing status, security, reconciliation and applicable legal obligations.

Pure Salts does not retain your full payment-card details.

For more information about payment and subscription information, please see our Privacy Policy.

24. Consumer Rights

Nothing in this Policy is intended to exclude, waive or limit any consumer right or remedy that cannot lawfully be excluded under applicable legislation.

Depending on your circumstances and jurisdiction, mandatory consumer-protection laws may provide additional rights concerning recurring subscriptions, cancellation, defective services or refunds.

Where a mandatory legal requirement conflicts with this Policy, the mandatory legal requirement will apply to the extent of the conflict.

25. Changes to This Policy

We may update this Policy from time to time to reflect changes to:

• Pure Salts pricing;
• subscription structures;
• trial arrangements;
• payment providers;
• application functionality;
• legal requirements; or
• our business practices.

The current version will be published through Pure Salts with an updated Last updated date.

Where a material change affects an existing subscription and additional notice is required by applicable law, we will take reasonable steps to provide that notice.

26. Relationship With Other Terms

This Policy forms part of the terms governing your use of Pure Salts and should be read together with our:

• Terms of Service;
• Privacy Policy; and
• Cookie Policy.

Specific pricing, trial and billing information presented and accepted during checkout also applies to the relevant transaction.

If specific checkout information differs from this Policy regarding the price, billing period, trial duration or another transaction-specific term, the information clearly presented and accepted at checkout will apply to that transaction, subject to applicable law.

27. Contact Us

For subscription, cancellation or billing questions, contact:

TIPTREE FARMING ENTERPRISES (PTY) LTD Operating as Pure Salts Registration No. 2013/076070/07 22 3rd Avenue Walmer Port Elizabeth South Africa

Email: info@puresalts.co.za