Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your access to and use of the Pure Salts website, software application and related services ("Pure Salts" or the "Services").

Pure Salts is operated by:

TIPTREE FARMING ENTERPRISES (PTY) LTD Registration No. 2013/076070/07 22 3rd Avenue Walmer Port Elizabeth South Africa

Email: info@puresalts.co.za

In these Terms, "Tiptree", "Pure Salts", "we", "us" and "our" refer to TIPTREE FARMING ENTERPRISES (PTY) LTD.

"You" and "your" refer to the person or entity accessing or using the Services.

By creating an account, starting a trial, purchasing a subscription or otherwise using the Services, you agree to these Terms.

If you use Pure Salts on behalf of a company or other organisation, you represent that you have authority to accept these Terms on its behalf.

If you do not agree to these Terms, you must not use the Services.

2. What Pure Salts Provides

Pure Salts is cultivation, nutrient formulation and agronomic decision-support software. It is primarily developed for professional cannabis cultivation facilities and cultivation consultants, and its underlying agricultural software can also be used for other controlled-environment crops.

Depending on your subscription and the features available at the time, Pure Salts may provide functionality including:

• nutrient formulation using fertiliser salts and other inputs;
• elemental nutrient calculations;
• nutrient concentration and ppm calculations;
• electrical conductivity estimation;
• stock-solution calculations;
• water-source compensation;
• water chemistry analysis;
• nutrient and salt libraries;
• custom fertiliser ingredients;
• irrigation and runoff tracking;
• crop and batch records;
• graphs and reports;
• cultivation guidance;
• deficiency and toxicity decision-support;
• AI-assisted water analysis;
• AI-assisted analysis of uploaded water reports;
• AI-assisted plant diagnosis;
• cost calculations; and
• other cultivation-related tools and information.

Features may be added, changed, improved or removed over time.

3. Decision-Support Software — Important Disclaimer

Pure Salts is a decision-support tool.

It does not replace the judgement of a qualified cultivator, agronomist, laboratory, engineer, crop consultant, regulatory professional or other appropriately qualified professional.

Nutrient requirements and cultivation outcomes can vary significantly depending on factors including cultivar, crop stage, water chemistry, growing medium, environmental conditions, irrigation strategy, climate, equipment, analytical methods and cultivation practices.

You are responsible for determining whether information generated by Pure Salts is appropriate for your particular circumstances.

Before implementing a formulation or recommendation commercially, you should independently verify critical calculations, concentrations and recommendations where reasonably appropriate.

Where appropriate, water, nutrient solutions, raw materials, plant tissue, substrates or other relevant materials should be independently analysed using suitable laboratory methods.

4. No Guarantee of Cultivation Results

Pure Salts does not guarantee:

• crop yield;
• crop quality;
• nutrient uptake;
• plant health;
• crop performance;
• cannabinoid or other active-compound concentrations;
• terpene profiles;
• regulatory compliance;
• absence of deficiencies or toxicities;
• absence of crop disease;
• absence of crop loss;
• fertiliser compatibility;
• stock-solution stability;
• irrigation performance;
• financial savings;
• production costs;
• profitability; or
• any particular commercial or cultivation outcome.

Results depend on factors outside Pure Salts' control.

Examples, targets, ranges, calculations and recommendations displayed within the Services are provided for decision-support purposes and should be assessed in the context of the user's actual cultivation system.

5. Nutrient and Chemical Calculations

Pure Salts performs calculations based on information contained within the platform and information supplied by users.

The accuracy of an output depends in part on the accuracy of the underlying inputs.

Users are responsible for checking information including, where relevant:

• fertiliser composition;
• product assay;
• hydrate form;
• molecular composition;
• nutrient guarantees;
• water-analysis results;
• dilution ratios;
• stock-solution volumes;
• tank volumes;
• injection ratios;
• target concentrations;
• units of measurement; and
• custom fertiliser information.

A difference in hydrate form, product purity, guaranteed analysis or other raw-material specification can materially affect a nutrient calculation.

You should therefore verify raw-material specifications against the applicable manufacturer's documentation or certificate of analysis where appropriate.

6. Electrical Conductivity Estimates

Where Pure Salts provides an estimated electrical conductivity ("EC"), the result is an estimate.

Actual EC may differ due to factors including ion interactions, temperature, water composition, fertiliser purity, measurement methods and meter calibration.

Users should verify actual nutrient-solution EC using an appropriately calibrated conductivity meter before relying on the estimate for cultivation decisions.

7. AI-Assisted Features

Pure Salts includes artificial-intelligence-assisted functionality.

AI features may include:

• Water Report PDF/Image Parser;
• AI Water Analysis; and
• Deficiency & Toxicity Advisor.

AI-generated information may be incomplete, incorrect or misleading.

AI outputs should not be treated as laboratory results, definitive diagnoses or guaranteed cultivation instructions.

Where an AI feature identifies a possible deficiency, toxicity, water-quality issue, plant-health issue or other condition, users should consider the result together with actual cultivation conditions, plant observations, analytical results and professional judgement.

Pure Salts does not guarantee the accuracy of AI-generated outputs.

8. Regulatory Compliance

Pure Salts may be used in jurisdictions with different agricultural, environmental, fertiliser, chemical, occupational health, food, pharmaceutical, cannabis or other regulatory requirements.

Pure Salts does not guarantee that any formulation, cultivation method, recommendation, ingredient or process complies with the laws or regulatory requirements applicable to you.

You are responsible for determining and complying with all laws, regulations, licences, permits, standards and other requirements applicable to your activities.

Nothing within Pure Salts constitutes legal or regulatory advice.

9. Lawful Use

You may use Pure Salts only for lawful purposes.

You are responsible for ensuring that your cultivation activities and use of the Services comply with applicable law.

Pure Salts does not authorise or encourage the unlawful cultivation, manufacture, possession, processing, distribution or sale of any controlled or regulated substance.

Availability of cultivation-related functionality does not imply that any particular cultivation activity is lawful in your jurisdiction.

10. Accounts

Certain functionality requires a registered Pure Salts account.

You must provide accurate information when creating and maintaining your account.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• activity conducted through your account;
• taking reasonable precautions against unauthorised access; and
• notifying us if you reasonably suspect that your account has been compromised.

You may not intentionally allow another person to use your individual account where doing so would circumvent applicable subscription, account or access restrictions.

11. Free Trials

Once live subscriptions are available, new customers may start a 7-day free trial. A valid payment method is required to start the trial.

Unless you cancel before the scheduled first payment date, the trial automatically converts to a paid subscription at USD $199 per month, charged to that payment method. Any applicable taxes are calculated and shown at checkout before you confirm.

The trial expiry returned by Freemius is authoritative; we do not calculate it by adding seven days to the start date. Your trial expiry and scheduled first payment date are shown separately on the Billing page. To avoid being charged, cancel before the scheduled first payment date. It may be earlier than a licence expiry or access date shown elsewhere, so please rely on the first payment date.

The current Pure Salts Pro price is displayed before checkout and may change from time to time for future subscriptions.

Free trials are available only to new customers. If you have previously had a Pure Salts trial or paid subscription, under any account, you are not eligible for another trial. Your subscription starts as a paid subscription and is charged at checkout, as shown before you confirm.

If you cancel during a free trial, your trial access ends immediately and you will not be charged the subscription fee.

Trial eligibility may be limited to one trial per person, organisation, payment method or account where reasonably necessary to prevent abuse.

We may refuse or terminate repeated or abusive trial registrations.

Proprietary built-in Pure Salts formulations are unavailable during the trial and unlock only after Pure Salts verifies a qualifying payment with Freemius. You may use your own recipes during the trial.

The free trial is optional; you may instead subscribe and pay immediately without a trial.

12. Subscriptions and Automatic Renewal

Paid Pure Salts subscriptions are recurring monthly subscriptions unless expressly stated otherwise. You may choose a 7-day payment-method-required free trial that converts automatically to a paid subscription unless cancelled before the scheduled first payment date, or subscribe and pay immediately without a trial.

For a monthly subscription, the subscription renews each month until cancelled.

The applicable price, any qualifying first-month discount, the amount payable today, billing period, trial terms and currency are displayed on the Billing page and at checkout before you confirm. Any subscription price changes will be communicated in accordance with applicable law and these Terms.

By starting a paid subscription or a trial that converts to a paid subscription, you authorise the applicable payment provider to charge the payment method associated with the transaction according to the subscription terms disclosed at checkout.

Paid access, including proprietary built-in formulations, begins only after Pure Salts verifies payment with Freemius. Before beginning either checkout journey, you must accept the current applicable Terms and Subscription, Cancellation & Refund Policy, which contains the detailed referral-discount eligibility and attribution conditions.

13. Freemius and Payment Processing

Pure Salts subscriptions are sold through Freemius, which acts as Merchant of Record.

Pure Salts Pro costs USD $199 per month. New customers may start a 7-day free trial with a valid payment method. Unless cancelled before the scheduled first payment date, the trial converts automatically to paid billing at USD $199 per month. Customers may instead subscribe and pay immediately without a trial. Freemius processes payments, issues receipts and handles applicable taxes. The price, trial, billing, cancellation and refund terms in these Terms apply to subscriptions, together with the terms shown at checkout.

Freemius processes your payment and issues receipts and invoices as Merchant of Record for Pure Salts subscription transactions. Your receipt, invoice or card statement may show "Pure Salts" or Freemius as the seller.

Your purchase will also be subject to the terms Freemius presents at checkout. Freemius and the payment providers it uses handle your payment information under their own terms and privacy practices. Pure Salts does not receive or store your full payment-card details.

Tiptree remains responsible for providing, supporting and maintaining the Pure Salts software and Services, which remain governed by these Terms.

Paddle was previously used for testing only and is no longer used; see our Privacy Policy for retained historical test records.

14. Taxes

Applicable sales tax, VAT or similar transaction taxes may be calculated and collected by Freemius as Merchant of Record, based on your location and the transaction.

Prices displayed within Pure Salts may be exclusive or inclusive of taxes depending on the context and checkout requirements.

The final amount payable will be displayed during checkout before the transaction is completed.

15. Cancellation

You may cancel your subscription through the available billing/account controls.

Unless applicable law requires otherwise, cancellation of a paid subscription prevents future renewals rather than immediately terminating the access already paid for.

Where you cancel a paid subscription, you may continue to access paid features until the end of the period for which you have already paid.

After that period, paid access will end unless you renew or purchase another subscription.

If you cancel during a free trial, your trial access ends immediately and you will not be charged, provided you cancel before the scheduled first payment date shown on your Billing page. If you cancel a paid subscription, it will not renew, and you keep paid access until the end of the billing period you have already paid for.

Paid cancellation rules apply equally to immediate paid subscriptions and trials that have converted, including where a payment has been verified but your displayed status has not yet updated. If billing status cannot be confirmed, cancellation is refused pending a retry rather than applied using uncertain information.

If you cannot cancel through the platform, contact Pure Salts support at info@puresalts.co.za promptly, particularly when a renewal or first payment is approaching. A support request does not automatically stop billing or cancel the subscription; obtain confirmation of cancellation.

Nothing in these Terms limits any cancellation right that cannot lawfully be excluded under applicable consumer-protection legislation.

Further details are provided in our Subscription, Cancellation & Refund Policy.

16. Refunds

Refunds are governed by our Subscription, Cancellation & Refund Policy and the refund terms displayed at checkout. Approved refunds are issued by Freemius as Merchant of Record to the original payment method.

If a payment is fully refunded or reversed, the paid access it provided ends and the subscription's future billing is cancelled. If a payment is partly refunded, your subscription may continue.

Nothing in these Terms excludes or limits any refund, cancellation right, remedy or consumer right that cannot lawfully be excluded or limited.

17. Failed Payments

If a subscription payment fails, access to paid functionality may be restricted, suspended or terminated in accordance with the applicable billing status and payment-provider process.

We may restore access when the subscription returns to an eligible paid status.

18. Account Suspension and Termination

We may suspend or terminate access where reasonably necessary, including where:

• you materially breach these Terms;
• you misuse the Services;
• you attempt to gain unauthorised access to the Services or another user's data;
• your activity threatens the security or integrity of the Services;
• you engage in fraudulent activity;
• you use the Services unlawfully;
• you attempt to circumvent subscription or entitlement controls;
• your use materially interferes with operation of the Services; or
• suspension or termination is required by law.

Where reasonably appropriate, we may provide notice or an opportunity to remedy a breach before termination.

We may take immediate action where reasonably necessary to protect users, data, infrastructure or legal interests.

19. Account Deletion

You may request deletion of your account through the available account settings.

Deleting your account may permanently remove your recipes, water information, crop data, readings, diagnoses and other account information.

You are responsible for exporting information you wish to retain before completing account deletion.

Where an active subscription exists, the subscription may need to be cancelled as part of the deletion process.

Certain records may be retained or anonymised where reasonably necessary for legal, tax, financial, security, fraud-prevention, audit or dispute-resolution purposes.

See our Privacy Policy for additional information.

20. User Data and Ownership

As between you and Pure Salts, you retain your rights in original data and content that you enter into the Services, subject to any third-party rights that may apply.

You grant Tiptree a limited right to host, process, transmit, reproduce and otherwise use your submitted data only to the extent reasonably necessary to:

• provide the Services;
• operate requested functionality;
• maintain and secure the platform;
• provide support;
• comply with law; and
• exercise our rights under these Terms.

This does not transfer ownership of your original cultivation data to Tiptree.

Our handling of personal information is further described in our Privacy Policy.

21. Confidential and Commercial Information

Pure Salts may be used to store commercially sensitive cultivation information.

You are responsible for determining whether Pure Salts is appropriate for the confidentiality requirements of your organisation.

You should not submit information to AI-assisted features where disclosure to the relevant third-party processing infrastructure would violate a confidentiality obligation, contract or law.

22. Pure Salts Intellectual Property

Except for user-owned content and third-party material, all rights in Pure Salts and its proprietary materials belong to Tiptree or its licensors.

This includes, where applicable:

• software;
• application design;
• user interfaces;
• branding;
• logos;
• databases and database structure;
• calculation systems;
• proprietary formulations;
• built-in nutrient recipes;
• educational material;
• written cultivation guidance;
• graphics;
• documentation; and
• other proprietary platform content.

Your subscription provides a limited, revocable, non-exclusive, non-transferable right to use the Services for their intended purpose during the period in which you have valid access.

It does not transfer ownership of Pure Salts intellectual property to you.

23. Restrictions on Use

Unless expressly permitted by law or authorised by us in writing, you may not:

• copy or reproduce substantial portions of proprietary Pure Salts content;
• distribute proprietary Pure Salts formulations or built-in recipes;
• resell access to the Services;
• sublicense your account;
• systematically extract or scrape platform content;
• use automated systems to harvest Pure Salts content;
• attempt to bypass subscription or entitlement controls;
• reverse engineer the Services except where applicable law expressly permits it;
• interfere with platform security;
• attempt to access another user's account or data;
• use Pure Salts proprietary content to create a competing database, nutrient formulation library or substantially similar commercial product; or
• falsely represent Pure Salts content as your own proprietary work.

Nothing in this section prevents you from using your own formulations, data, calculations or cultivation records outside Pure Salts.

24. Availability and Changes to the Services

We aim to provide a reliable service but do not guarantee uninterrupted availability.

The Services may occasionally be unavailable because of:

• maintenance;
• software updates;
• infrastructure failures;
• internet or hosting outages;
• third-party provider outages;
• security incidents; or
• circumstances outside our reasonable control.

We may modify features as the platform develops.

Where a material change substantially affects a paid service, we will take reasonable steps to communicate the change where appropriate.

25. Third-Party Services

Pure Salts relies on third-party services for functionality including hosting, authentication, AI processing, analytics, payment processing, email delivery and infrastructure.

We are not responsible for third-party services to the extent that failures, outages, acts or omissions are outside our reasonable control.

Where legally permitted, we do not guarantee the continuous availability of any third-party service.

26. No Warranties

To the maximum extent permitted by applicable law, Pure Salts is provided on an "as available" basis.

While we take reasonable steps to develop, maintain and test the Services, we do not warrant that:

• the Services will always be uninterrupted or error-free;
• every calculation will be free from error;
• every database value will be accurate for every commercial product;
• AI-generated information will be accurate;
• the Services will identify every cultivation problem;
• use of the Services will achieve a particular result; or
• the Services will meet every user's particular requirements.

This section does not exclude warranties or rights that cannot lawfully be excluded.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Tiptree will not be liable for indirect, incidental, special or consequential losses arising from or relating to the use of Pure Salts.

Without limiting the general nature of the above, and to the extent permitted by law, Tiptree will not be responsible for losses resulting from:

• crop failure;
• reduced yield;
• loss of plants;
• crop quality;
• nutrient deficiency or toxicity;
• incorrect nutrient application;
• incorrect chemical mixing;
• precipitation or incompatibility;
• irrigation problems;
• equipment damage;
• inaccurate user inputs;
• reliance on AI-generated information;
• regulatory non-compliance;
• loss of production;
• loss of profits;
• loss of revenue;
• loss of business opportunity; or
• loss of data where the loss was not caused by Tiptree's unlawful conduct.

To the maximum extent permitted by applicable law, where Tiptree is found liable in connection with the Services, Tiptree's aggregate liability arising from the event giving rise to the claim will not exceed the total subscription fees actually paid in respect of the affected Pure Salts account during the 12 months immediately preceding the event giving rise to the claim.

If the user has used Pure Salts only through a free trial or free access and has paid no subscription fees, the limitation will be applied only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

28. User Responsibility for Implementation

You remain responsible for decisions made using Pure Salts.

In particular, you are responsible for determining:

• what products are added to nutrient solutions;
• the quantities used;
• whether chemicals are compatible;
• whether stock solutions are physically stable;
• whether a recommendation is suitable for your crop;
• whether measuring equipment is calibrated;
• whether laboratory analysis is necessary;
• whether a formulation complies with applicable regulations; and
• whether professional advice should be obtained.

Pure Salts provides information and calculation tools but does not physically control your cultivation environment or implementation.

29. Indemnity

To the extent permitted by applicable law, you agree to indemnify Tiptree against third-party claims, losses or reasonable costs arising directly from:

• your unlawful use of the Services;
• your material breach of these Terms;
• your infringement of another person's rights; or
• content or information you submit where you did not have the right to submit it.

This indemnity does not apply to the extent that the relevant claim was caused by Tiptree's own unlawful conduct.

30. Privacy

Our collection and processing of personal information is governed by our Privacy Policy.

The Privacy Policy should be read together with these Terms.

31. Changes to These Terms

We may update these Terms where reasonably necessary because of:

• changes to the Services;
• new functionality;
• security requirements;
• changes to our business model;
• changes to third-party services; or
• legal or regulatory requirements.

The latest version will display an updated "Last updated" date.

Where a change is material and applicable law requires additional notice or acceptance, we will take reasonable steps to provide it.

Continued use following a change will constitute acceptance only to the extent permitted by applicable law.

32. Electronic Communications

By using Pure Salts, you agree that communications relating to your account, subscription, security, privacy requests and the Services may be provided electronically.

This may include communication through the application or by email.

You are responsible for maintaining a valid email address associated with your account.

33. Governing Law

These Terms are governed by the laws of the Republic of South Africa, without excluding any mandatory consumer-protection rights that may apply to a user in another jurisdiction.

34. Disputes

If a dispute arises concerning Pure Salts, you are encouraged to contact us first at info@puresalts.co.za so that we can attempt to resolve the matter.

Nothing in these Terms prevents either party from exercising any right to approach a court, regulator, consumer body or other forum where that right cannot lawfully be excluded.

Subject to mandatory applicable law, the parties submit to the jurisdiction of the courts of South Africa.

35. Consumer Rights

Nothing in these Terms is intended to waive, restrict or exclude any right or remedy that cannot lawfully be waived, restricted or excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable legislation.

If a provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.

36. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent legally possible.

The affected provision will be interpreted or limited to the minimum extent necessary to make it lawful and enforceable where possible.

37. No Waiver

A failure or delay by Tiptree to exercise a right under these Terms does not constitute a waiver of that right.

38. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Subscription, Cancellation & Refund Policy and any specific terms presented during checkout, constitute the agreement governing your use of Pure Salts, subject to applicable law.

Where specific checkout terms conflict with these Terms in relation to price, billing period, trial duration or a particular transaction, the specific terms clearly disclosed and accepted at checkout will apply to that transaction, subject to applicable law.

39. Contact

Questions concerning these Terms can be sent to:

TIPTREE FARMING ENTERPRISES (PTY) LTD Operating as Pure Salts Registration No. 2013/076070/07 22 3rd Avenue Walmer Port Elizabeth South Africa

Email: info@puresalts.co.za